Last updated: October 15, 2026

Returns and Refunds Policy

This policy applies to physical products only. Digital products are subject to a separate no-return and no-refund policy, as outlined below.

Physical Products

Returns

Return eligibility depends on the items in your order.

Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

Contact us to ask about return options and how to start a return.

How to Start a Return

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Please contact us before returning an item.

Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

Damages and Issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exceptions and Non-Returnable Items

Some physical items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Contact us if you have questions about whether a specific item can be returned.

Exchanges

Contact us to ask about exchange options before returning your item.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period after it has been approved, please contact us.

Digital Products

All digital products are non-returnable and non-refundable once purchased, as digital files can be accessed or downloaded immediately after purchase.

Please review the product description and details carefully before completing your purchase.

This policy does not limit any rights you may have under applicable consumer protection laws. If a digital product is faulty, not as described, or otherwise fails to comply with applicable law, you may be entitled to a remedy.

Consumer Rights

Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under applicable consumer protection laws, including the Australian Consumer Law. These rights may apply if goods or digital products are defective, not as described, not delivered within the required or agreed timeframe, or otherwise fail to comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange, or report damaged items, please contact us at mariavallverdu.art@gmail.com.